Welcome to Arctic Pet Food (“we,” “our,” or “us”). These Terms of Sale and Return Policy (“Terms”) govern all purchases made through our website at arqanapetfood.com. By placing an order, you agree to these Terms, which ensure transparency, fairness, and compliance with applicable laws in the United States, Canada, and Europe.
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including product availability, pricing or description errors, or suspected fraudulent activity. Once your order is confirmed, you will receive an email confirmation containing your order details.
All prices are listed in the currency displayed at checkout and include applicable taxes where required by law. Shipping fees, if applicable, will be displayed at checkout. Payments must be made using one of the accepted methods listed on our website. Orders are processed only after successful payment authorization.
We aim to ship all orders promptly. Delivery times vary depending on your location and selected shipping method. Once dispatched, you will receive a tracking number by email. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control. International orders may be subject to customs fees, duties, or import taxes, which are the responsibility of the customer.
Your satisfaction and your pet’s well-being are our top priorities. All Arctic Pet Food products are crafted under strict quality control standards. If you are not completely satisfied with a product, please retain the unused portion (if applicable) and contact our customer service team. We may require proof of purchase, batch number, or photos to resolve the issue.
Due to the perishable nature of our products, we generally cannot accept returns on opened or used pet food or treats. However, we will gladly replace or refund products that are damaged, defective, expired, or incorrect upon arrival. To request a return or replacement:
Refunds, where applicable, will be issued to the original payment method within 7–10 business days after approval. Shipping costs are non-refundable unless the return is due to our error.
Please inspect your order upon receipt and contact us immediately if an item is damaged, defective, or incorrect. Include clear photos and order details. We will evaluate the issue and offer a replacement or refund as appropriate.
You may cancel or modify your order before it has been shipped. Once an order has been processed or dispatched, it cannot be cancelled. If a cancellation is approved prior to shipment, a full refund will be issued. For any urgent requests, contact support@arqanapetfood.com immediately with your order number.
If you subscribe to recurring deliveries, you authorize Arctic Pet Food to automatically bill your payment method at the frequency selected during checkout. You can modify, pause, or cancel your subscription at any time through your account settings or by contacting us. Changes made less than 48 hours before a scheduled shipment may apply to the next order.
While we strive to maintain consistent stock, certain items may become unavailable due to ingredient or production changes. If a product is out of stock, we may offer a substitution or refund. We reserve the right to update or discontinue any product without prior notice.
Arctic Pet Food is not liable for damages arising from misuse, improper storage, or failure to follow feeding instructions. We do not guarantee specific health outcomes for pets. Our total liability for any claim shall not exceed the purchase price of the product in question. Some jurisdictions do not allow certain exclusions or limitations, so these may not apply to you.
Promotional offers, discounts, and coupons are subject to terms and expiration dates. They cannot be combined unless otherwise stated. Arctic Pet Food reserves the right to modify or cancel promotions at any time.
These Terms are governed by the laws of the jurisdiction in which the customer resides. Any disputes shall be resolved amicably where possible. If unresolved, disputes may be submitted to the competent courts or consumer protection authorities under applicable law.
We may update these Terms periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website. Continued use of our website or services following such updates constitutes acceptance of the revised Terms.
For questions or concerns about your order, returns, or these Terms, please contact us:
Arctic Pet Food
Email: support@arqanapetfood.com
Website: https://arqanapetfood.com